- Shipping Time:
- 1.2 Order and Shipping Times:
- For standard products in the coffee category, if no customization is requested, shipping time is within 3-5 business days.
- For products requiring customization, shipping times may vary depending on the type of customization.
- Since our products are completely handmade, production begins after your order is placed and therefore shipping times may be delayed up to 5 weeks.
- 1.3 Privatization Processes:
- If you have a customization request, shipping times may vary depending on the custom design or other types of customization.
- Our customer representatives will share with you the details about your customization requests and inform you about possible delays.
- 1.4 Hand Production and Delays:
- Since our products are completely handmade, it may take time to carefully produce each product.
- In case of delays that may occur due to the production process, our customer services will provide the necessary information to provide you with the best service.
- Our company always prioritizes customer satisfaction. If you have any questions or problems during the shipping process of your orders, please do not hesitate to contact us. We will be happy to assist you as soon as possible.
- Delivery time may vary depending on the customer's location and the selected courier company.
- In case of special circumstances (holidays, busy campaign periods), customers will be informed.
- Shipping Fees:
- Shipping costs are determined to be notified to the buyer in the order summary.
- Free shipping may be offered for orders over a certain purchase amount.
- Cargo Tracking:
- The cargo tracking number is sent to the customer when the product is shipped.
- The customer can get information about cargo tracking via our website or the website of the relevant cargo company. You can access the shipping details via the link sent via e-mail.
- Shipping Address and Changes:
- The shipping address provided when placing an order must be correct and complete.
- For shipping address changes, please contact satis@soy.com.tr e-mail address or our WhatsApp customer services.
- Cargo Damages and Losses:
- Damages or losses occurring during delivery must be reported to customer service immediately.
- Solutions will be provided for problematic situations to ensure customer satisfaction.
- For products delivered with defects, a report must be kept with the cargo company, otherwise no action can be taken.
- Return and Exchange:
- If there is any problem with the products delivered by cargo, action is taken according to our return and exchange policy. Return and exchange conditions are stated on our website.
This policy aims to provide customers with an open and transparent cargo service. If any updates or changes are to be made, updated information will be available on our website.