The silver lining on the crepe pan came scratched. I reached out to the customer service. After seeing the photos, they admitted that there were scratches, and then suggested to "cook lots of delicious meals on it," and not to worry about it. The item is either damaged or, at best, used. I paid for a new, undamaged item, and at nearly $300, dents and scratches are not acceptable.
Scratched and damaged